Refund policy

Refund & Return Policy

Last Updated: January 7, 2026

At DDOT, we aim to ensure complete customer satisfaction. If you receive a product that is damaged, defective, or incorrect, please review our return and refund policy below.

Return Eligibility

You may request a return within 7 days of delivery if:

  • The product is damaged at the time of delivery
  • The product is defective
  • The incorrect product was delivered

Return requests will not be accepted for reasons such as change of mind or “no longer needed”.

For example, if your order is delivered on 1st December, the return request must be initiated by 8th December.

Condition of Returned Items

All returned items must be in their original condition, including:

  • Unused and unworn condition
  • Original packaging, seals, and tags intact
  • All accessories, manuals, and warranty cards included

All returns are subject to a quality check. If an item is returned in unacceptable condition, DDOT reserves the right to reject the return and send the item back to the customer.

Order Cancellation

You may cancel your order at any time before it is dispatched by contacting our customer support team.

If the order has already been dispatched or delivered, cancellation can be done by refusing to accept the parcel at the time of delivery.

Return Process

To initiate a return, please contact our customer support team using the contact details provided on our website. Our representatives will guide you through the return process.

Please ensure the product is securely packed before sending it back to avoid damage during transit.

Refund Timeline

Once the returned item passes our quality inspection, refunds will be processed as follows:

  • Store Credit: Within 1–2 business days
  • Bank Transfer: Within 7–12 business days
  • Credit/Debit Card Reversal: Within 1–3 business days

Actual refund timing may vary depending on your bank or payment provider.

Non-Returnable Items

The following items are not eligible for return or refund:

  • All sale or discounted items
  • Used, damaged, or altered products
  • Products without original packaging or accessories
  • Items damaged due to misuse, mishandling, or improper installation

Unapproved Returns

If your return request is not approved, you will be informed of the reason. The product will be returned to you without any additional shipping charges.

Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us through the details provided on our website.